Privacy
At Silverlicious Artisan Jewellery, we take data protection and privacy very seriously.
We understand that we have a responsibility to protect and respect your privacy and look after your personal data.
We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.
We follow stringent practices concerning privacy and data protection, which are aligned with Europe’s General Data Protection Regulation (GDPR) and the British equivalent “Data Protection Act 2018”.
How the law protects you
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service or order processing purposes.
How do we collect Personal Data from you?
We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product.
Additionally we also collect information from you when you sign up for our newsletter, enter a competition, promotion or survey or when you inform us of any other matter.
What is Personal Data?
Personal information (or personal data) is information about an individual that allows us to identify that person.
What Personal Data do we collect?
In order to provide you with a smooth and easy shopping experience we may collect the following personal information about you:
Name
Date of Birth
Billing and Delivery Address
Telephone Number
Email Address
Items ordered
We also collect your email address when you opt in to join our newsletter.
How do we use your Personal Data?
We may use your information in the following ways:
- To process your order, we need to take payment details and know where to deliver your order;
- Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address; and your email or phone number for delivery updates if a tracked service is used;
- To enable us to review, develop and improve the website and services;
- To provide customer care, including responding to your requests if you contact us with a query;
- To detect fraud and to make sure what you have told us is correct;
- To carry out marketing and statistical analysis.
How do we contact you?
By Email:
- To confirm your order details, and to let you know your order has been dispatched;
- If there are queries about your order, or to clarify any bespoke details requested;
- We send newsletters to customers and individuals who have given us permission to contact them, which are used to inform you about new launches, sales, special offers and information we think you’ll find interesting. You can unsubscribe from these at the bottom of each newsletter.
By Phone:
- If there is an issue with your order, we may need to call you on the phone;
- If you are a winner of a competition, we will use your personal details to notify you that you have won a prize.
By Social Media:
- If you contact us via social media, we will respond on the same channel or move to email or phone if we feel the conversation requires further assistance.
Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of services on our behalf only (for example processing your payment or order delivery details). However, we will only ever share information about you that is necessary to provide the relevant service.
We will not share or use your personal data outside of these parameters.
What are Your Rights?
You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to mel@silverlicious.co.uk and we will come back to you within 30 days.
If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at www.ico.org.uk or on 0303 123 1113.
If you have any questions/comments about your privacy, please contact us.
Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
On this website we use cookies to enable Google Analytics to function.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here to read more about privacy at Google.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Links to other sites
We may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.